Wednesday, November 11, 2015

November 11, 2015 – Appliance Salesmen


By Joan Whetzel


Our dishwasher was not a youngster by any stretch of the imagination. (She replaced her predecessor almost 15 years ago.) She began showing her age about a year ago. With a little surgery, we managed to keep poor Bessy running a little longer. But, starting a few weeks ago, I began noticing that Bessy wasn’t cleaning my dishes like she used to. The last 2 loads, she quit running mid-cycle. On Saturday she went DOA. No amount of CPR or other drastic measures were going to resuscitate her. So on Sunday, following an online search, my daughter and I went to purchase a new dishwasher.

Now, I have nothing against technology and gadgets. I have learned a lot about technology in my life – enough to set up 2 computers with the latest versions of Windows, learn new (to me) programs at work, use a digital camera, upload photos to my desktop, and do a little tweaking with Photoshop. It’s just that when it comes to doing basic chores, like laundry and dishes, the technology does not need to be high tech. Too many selections about water temperatures, cycle lengths, and load types (fine china, heavy duty, stuck on food, temps by 5 degree increments, multiple cycle lengths …..), do not make the chore easier.  All I need is a simple machine with a few basic choices.  I rinse the dishes, put them in the dishwasher, add the Cascade, close her up, and hit start. That’s all I need.

We arrive into the store prepared to purchase the most basic, most bottom of the line, least expensive, all white dishwasher. The male appliance salesman saw 2 female shoppers in the appliance section and immediately had us pegged as a couple of female home improvement freaks who could easily be talked into upgrading everything. Everyone loves stainless steel appliance these days, for a mere $250 more, we could upgrade the same model dishwasher from old, boring white to shiny, new stainless steel. Let’s see, my fridge is white, my stove is almond, and my oven is black. Stainless steel really isn’t a selling point here. All I need is a working dishwasher, so I stuck to my guns and insisted on saving money on the boring white one.

Look at those racks inside. They’re PVC coated (white plastic), which means they won’t last very long. For $75 more, you can have these same racks with the new coating that lasts 15 year longer. Plus they come in a complimentary faux “stainless steel” color. Well, the white coating on Bessy’s racks lasted just fine for the nearly 15 years we had her, and why do I need a coating that’s going to outlast the dishwasher? Oh, because it matches the stainless steel appliances that are so popular with people doing renovations. Hmm! Well stainless steel racks don’t match the white dishwasher we’re buying. Besides, I’m not going to be opening the dishwasher to show visitors my expensive new “stainless steel” dish racks that don’t match anything else in my kitchen, so I think we’ll stick with boring, white.


Oh, but the white dishwasher has a higher noise level. In fact, the decibel level is quite a bit higher than this high end, stainless steel dishwasher that’s not on sale for Veteran’s Day. It’s a steal at $750, and it’ll run much quieter than the bottom of the line, boring white one that’s on sale.  Well, the boring white one can’t be any louder than Bessie, We’ll stick with the boring white dishwasher that’s $500 less than the stainless steel one.

Not to be outsmarted by a couple of girls who seem intent on pinching pennies, the salesman pitches the warranty. The dishwasher comes with the usual 1 year warranty. For an additional $100 you can make it a 2 year warranty. Better yet for another $250, you can buy into the 5 year warranty that covers every nut and bolt and every electronic part, everything including the kitchen sink and the labor. Well, let’s see. Our current dishwasher lasted almost 15 years and needed no repairs until a year ago, so that 5 year warranty isn’t worth the paper it’s written on. And since you’ll be trying to sell me the same warranty plans on all your dishwashers, does this mean all your dishwashers are so bad that they’ll fall apart that fast? I look at the guy and say: “Yeah, that’s not going to happen.”

By this time, he’s pretty well figured out he’d been bested by the original cheapskates and wasn’t getting much of a commission off this sale. He offers to bring the dishwasher from the storeroom out to our car so we could take it home and install it ourselves. We wouldn’t mind that; we’ve done plumbing repairs before. Surely, these 2 skinflint girls can unhook Bessy and install the new dishwasher all by ourselves. Piece of cake. There’s only a couple of problems:

1. That dishwasher won't fit into the back of my daughter's Toyota Matrix or my Subaru Forester, and we have no other way to get it home.
2. Even if those big strong guys at the store manage to squeeze it into the back of one of our cars, there is no way the two of us can unload it and drag it into the house.
3. Once we got the dishwasher replaced, we are faced with the problem of trying to figure out what to do with Bessy.
     a. If we could find a way to haul her out to the curb, it’s possible the trash pickers will take her for the money they’d get from metal scrapping.
     b. But if they didn’t take her, then she’ll sit on the curb until the next heavy trash pick-up a week later.
     c.If the regular trash pick-up won’t take her, then we’ll have to pay someone to haul her off and give her a decent burial.
     d. All this time, we’re racking up demerits with the HOA

We decided to throw the poor salesman a bone. I told him we’d be willing to pay the additional $150 to have them deliver the new dishwasher, install it, and give Bessie a good Catholic burial. He took that bone and ran with it.

Delivery was supposed to happen between 2 and 5 PM today (Tuesday), they finally showed up at 5:15 PM. One of the guys was new on the job, still learning the ins and outs of dishwasher installation. The first thing he points out is that the hose the salesman gave us, was too short and we’d have to go to the store and buy a new one, then have the salesmen arrange for another installation date later in the week. (They’ll leave the dishwasher right there in the living room till they get back.) The more experienced installer went back to the truck and located an extra hose the right length.

So, they set to work. Two hours later the dishwasher was installed, however, they pointed out that the valve feeding water to the new dishwasher has developed a leak and will need replacing before we can use it. This is a plumbing fix beyond the skills of the fix-it girls. Yeah, we saved money on the dishwasher and only to spend those savings on a plumber. So we’re in the market for a plumber we can afford.



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